WalkingPDF

policy

Contact

Send a message below and a person reads it - there is no ticket robot and no chatbot. Include the job reference if you have one, describe what you expected and what you got, and you will have a reply within one business day. Never attach a privileged document to explain a problem; a description is almost always enough.

Send a message

A person reads every message. If you are writing about a job, include its reference so we can find it without asking twice.

At least 20 characters. Please do not paste document contents.

What to put in the message

That list is what lets us reproduce a failure without ever seeing the document. A message that says 'it did not work' takes three replies to resolve; a message with the reference and the symptom usually takes one.

  • The job reference or order number, if the job was submitted
  • How many files and roughly how many pages were in the folder
  • What you expected, and what the output actually did
  • The browser and operating system you used
  • The error code, if the page showed one

Please do not send the files

We do not need your documents to diagnose a problem, and sending them creates a confidentiality question you should not have to think about. If a fix genuinely requires the source, we will ask for a single redacted page - never the folder.

Security reports

Choose Security in the form if you believe you have found a vulnerability. Describe the behaviour and how to reproduce it; do not test against another customer's data, and do not run automated scans that degrade the service. A good-faith report is treated as a report, not as an attack, and we will tell you when it is fixed.

Billing and refunds

Choose Billing for anything about a charge, an invoice or a refund, and include the order reference from the Paddle receipt. The full terms are on the refund policy page: 14 days, and a free re-run offered first.

What we cannot help with

We build the tool and run the production; the legal judgement about what belongs in it stays with you and your supervising attorney.

  • Legal advice, or whether a production satisfies a particular court's rules
  • Privilege review, responsiveness review or redaction decisions
  • Recovering a document you no longer have - uploads are deleted on schedule

Frequently asked questions

How quickly will I hear back?

Within one business day, usually much sooner. Messages that arrive overnight are answered the next morning, and a job that failed mid-deadline is answered first.

Is there a phone number?

No. Support is written so that every answer is in one thread you can forward to a colleague or attach to a file, and so that a job can be diagnosed without a scheduled call.

Keep reading

policy Refund policy Every paid job carries a 14-day refund. If the production we returned was wrong, incomplete, unreadable or never arrived, you get your money back. We will offer to re-run the job first, because most failures are one bad source file rather than a bad production - but the re-run is an offer, not a condition, and a refund stands on its own. policy Privacy We collect one thing that matters: the documents you upload, and only so the job you asked for can run. They sit in a private directory under a random name, are deleted automatically within two hours whether or not you download the result, and are never shared, sold, analysed or used to train anything. No account, no email address, no cookies, and no document content in our logs. policy Terms of use You may use this service free of charge to watermark documents you have the right to process, subject to the free-tier limits: six files a day, up to 100 MB and 300 pages each. You keep full ownership of your documents - we claim no rights over them beyond the licence needed to run the job you asked for - and you agree not to use the service for unlawful content or to disrupt it for others. tool Watermark a PDF Upload a PDF, choose one of five watermark styles and download the marked copy. The job takes about a minute, needs no account and nothing to install, and the file you upload is deleted from our servers automatically within the hour. Text, logo, confidential, draft and footer marks are all covered, and the free tier accepts files up to 100 MB and 300 pages. hub Guides Every guide here opens with the direct answer, then gives numbered steps and the settings that hold up in practice, so you can finish the job instead of researching it. Start with how to watermark a PDF, then follow the guide for your device or for the kind of document you are marking. hub Watermark types There are five watermark styles, and each one solves a different problem: a diagonal mark announces a status, a background mark brands without interrupting the text, a footer line identifies the source quietly, an image watermark puts a logo or stamp on the page, and a tiled pattern repeats across the sheet so it cannot easily be cropped away. Pick the job first, and the style follows.